Is the first session really free?+
Yes. The Start Pass includes a head-coach assessment and a full first personal training session at no cost. There is no obligation to sign up afterward — though most members do.
What if I've never set foot in a gym before?+
That is exactly who the Start Pass is built for. The assessment assumes nothing about your background; the first session moves at the pace your body is asking for, not the pace of a class around you.
How long does onboarding take from booking to first session?+
Most new members complete the intake, assessment, and first session within seven to ten days. We hold space across the week — including evenings and weekends — so the queue rarely gets in the way.
Do I need Sportmate before I show up?+
No. We send the invite after your intake and walk through the app together at your assessment. Bookings, your training history, and coach messages all live there afterward.
I have a medical condition — should I still book?+
Please do, and please tell us in the intake. We log conditions and any prescribed limitations before the assessment so the coach can adjust the session live, not retroactively.
Can I bring a friend?+
The first session is one-to-one so the coach can focus entirely on you. If a partner-style session is what you actually want, mention it in the intake and we will pair the bookings instead.